Support

Email us

Write to support@secbrain.app from the address on your account. Every plan includes email support. We reply within 3 business days on Free, 2 on Pro and 1 on Max; Max is answered first.

What to include

• The platform you were using: web, desktop (macOS or Windows), iOS, or the Chrome extension.
• What you expected and what happened instead, with a screenshot if you have one.
• For a sync question, the other device involved and roughly when you last opened the app there.

Billing and refunds

Your current plan and a Manage subscription link are in the app under Account. Receipts come from Paddle for plans bought on the web and from Apple for plans bought in the iOS app. Our 30-day guarantee and how to ask for a refund are in the Refund Policy.

Your account and data

• Export your library at any time: Settings → Data Management on web and desktop; Settings → Data & Advanced on iOS.
• Delete your account in the app: Settings → Delete account on web and desktop; Settings → Account on iOS. Deletion is immediate.
• Privacy requests: privacy@secbrain.app, answered within 30 days. Security reports: security@secbrain.app.

More

Our Terms, Privacy Policy and privacy overview cover the rest.